Need to rethink your workwear choice? We understand that durable style requires consideration. You may cancel your HeritageWear order for full refund if it hasn't entered our extended processing period (typically within 48 hours of purchase). Email us at [email protected] with your order number. After this 48-hour window when processing begins, cancellations cannot be accommodated, but our generous return window gives you ample time to evaluate your gear.
Your workwear should withstand both job sites and scrutiny. If any HeritageWear item doesn't meet your standards for durability or fit, you may return or exchange it within 45 days of delivery - because quality workwear deserves proper testing. Exchanges are available for the same item in different sizes or for alternative work-ready styles of equal value from our current collection.
All returned workwear must be in factory condition: unworn, unwashed, with original tags intact (including our distinctive HeritageWear durability tag). Items showing wear, stains, or alterations (like tailored hems) cannot be accepted. Use the original packaging or a sturdy alternative - we recommend double-boxing heavy work boots or reinforced garments to prevent shipping damage. Protective gear like work aprons must show no signs of actual job site use.
Exchanges follow the same condition requirements as returns. For size exchanges, we'll ship your replacement within 7-10 business days of receiving your return (allowing extra time for our warehouse team to inspect workwear thoroughly). Style exchanges may take additional processing time as we verify stock availability of comparable work-ready items. Price differences will be adjusted - you'll either receive a refund for lower-priced items or need to pay the balance for upgrades.
A $15 return shipping fee applies to all non-defective returns, covering our specialized inspection and restocking process for durable goods. This fee is waived if the return results from our error (wrong item shipped or manufacturing defects). For exchanges, the $15 fee covers unlimited item swaps in a single return shipment - particularly useful when adjusting multiple pieces of a work uniform.
Refunds will be processed to your original payment method within 14-21 business days after we receive your return. This extended period ensures our quality team can thoroughly inspect each workwear item's condition and construction. You'll receive email confirmation when your refund is issued, with separate notifications if any items fail inspection (along with photographic evidence of the issue).
Customized workwear (including embroidered logos or tailored fits) cannot be returned unless defective. Sale items receive refunds at their purchased price point. Seasonal workwear (like insulated winter gear) must be returned within the standard 45-day window regardless of seasonality. We allow one exchange attempt per item to ensure fair access to our inventory for all tradespeople.
If your refund hasn't appeared after 21 business days: (1) Check with your bank about pending transactions (workwear refunds often involve larger amounts that may trigger additional verification). (2) Contact your payment provider about their processing timelines. (3) If unresolved, email [email protected] with "Workwear Refund Inquiry" and your order number - our dedicated team will trace the transaction and resolve within 7 business days.
