At HeritageWear.shop ("we", "our", "us"), we value your privacy as much as you value durable, timeless workwear. This Privacy Policy details how we collect, use, protect, and share your personal information when you browse our collection of American heritage workwear or make purchases through our online store.
By accessing or using our website, you consent to the practices outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our website.
We gather various types of information to provide you with the best possible workwear shopping experience:
Personal Details: Full name, email address, shipping/billing addresses (including apartment/unit numbers for precise delivery), phone number, and payment details to process your orders for our rugged apparel.
Account Information: If you create an account to track your workwear purchases, we collect your username and securely encrypted password.
Order Information: Detailed records of your purchases, including product selections, sizes, and frequency of purchases to better understand your workwear needs.
Device Information: IP address, browser type, operating system, and device identifiers to optimize our website for the tools you use to shop for your work essentials.
Cookies and Tracking Technologies: Data collected through cookies that helps us remember your preferences for workwear styles and sizes, making repeat purchases easier.
We utilize your information to deliver the reliable service you expect from a heritage workwear brand:
Processing your orders for durable work apparel, with typical processing times of 5-7 business days before shipment.
Communicating order confirmations, shipping updates (including tracking information), and handling returns within our extended 21-day return window for unworn, tagged merchandise.
Personalizing your experience by suggesting workwear items that match your previous purchases and browsing history.
Providing exceptional customer service for your workwear needs through multiple support channels.
Maintaining website security to protect your information with the same vigilance we apply to crafting our durable garments.
Complying with legal requirements related to e-commerce transactions and consumer protection.
We only share your information when absolutely necessary to fulfill your workwear orders:
Logistics Partners: Shipping carriers receive necessary delivery information to get your workwear to you, including apartment/unit numbers for precise delivery.
Payment Processors: Secure third-party services that handle transaction processing for your workwear purchases.
Legal Requirements: When mandated by law or legal proceedings related to your purchases.
Business Continuity: In the event of a business transition that might affect your workwear purchases.
We never sell your personal information to third-party marketers.
We use cookies to remember your workwear preferences, such as size selections and favorite styles, creating a more efficient shopping experience. These technologies help us understand how our customers use our site to improve our offerings. You can adjust cookie settings in your browser, though this may affect certain features like remembering your workwear size preferences.
We protect your personal information with the same dedication we apply to crafting our durable workwear. While we implement robust security measures, no online platform can guarantee absolute security. We continuously update our protections to safeguard your data.
As our valued customer, you have certain rights regarding your personal information:
Access and update your account information, including shipping addresses for future workwear orders.
Opt out of promotional emails while still receiving essential order communications.
Request information about how we process your workwear purchase data.
To exercise these rights, contact us at [email protected].
Our website may contain links to other workwear-related resources. We're not responsible for the privacy practices of these external sites and encourage you to review their policies before sharing personal information.
We may update this Privacy Policy as our workwear business evolves. Significant changes will be posted on this page with the updated effective date. We recommend checking back periodically to stay informed about how we protect your information.
